Frequently Asked Questions

Every AAF Couture piece includes free custom sizing. Once you place your order via WhatsApp, our team will guide you through taking your measurements step-by-step. You can also share your standard size (XS, S, M, L, XL) and we will tailor the garment to fit your unique proportions perfectly.

We recommend having a friend or family member assist with measurements for the most accurate results.

We take every measure to ensure a flawless fit by guiding you carefully through the measurement process before production begins. As every piece is made to order based on the measurements you provide, we are unable to offer exchanges or returns once an order has been placed, so we always recommend double-checking your measurements with our styling team on WhatsApp before confirming.

Absolutely! We love bringing your vision to life — and customisation is not limited to ghararas. You can request a custom Saree, Suit, Lehenga, Khada Dupatta, or Peshwas in your preferred fabric, color, and embroidery. Whether it's a specific color preference, embroidery pattern, sleeve length, or dupatta style, share your ideas with us on WhatsApp. Our design team will work with you to create a piece that feels uniquely yours.

Please note that extensive customizations may extend production time and pricing.

Yes! Our WhatsApp styling support includes personalized consultations. Share your event details, color preferences, and inspiration images, and our team will recommend pieces and styling tips tailored to your occasion. We can also arrange video calls for a more in-depth experience.

We currently ship only to the United States and Canada. All shipments are sent via insured express courier to ensure your handcrafted piece arrives safely and on time. Shipping costs are calculated based on your location and will be shared with you during the order confirmation process.

Customs duties and import taxes vary by country and are the responsibility of the recipient. We provide all necessary documentation to facilitate smooth customs clearance. For USA and Canada, most bridal wear items fall within standard duty ranges, but we recommend checking with your local customs office for specific rates.

Once your order is shipped, we will share your tracking number and courier details via WhatsApp. You can track your package in real-time and receive updates at every stage — from dispatch to delivery at your doorstep.

All shipments are fully insured. In the rare event that your package arrives damaged, please:

• Take clear photos of the damaged packaging and garment immediately
• Contact us on WhatsApp within 48 hours of delivery
• We will review the situation and assist you accordingly

Your peace of mind is as important to us as the perfection of your outfit.

All our fabrics are premium quality, sourced from trusted suppliers across India:

• Pure Silk, Pure Banarasi, Pure Chiffon, Pure Katan, Pure Organza, and Tissue — luxurious drape and natural sheen
• Hand work zardozi, zari, and resham threads — authentic metal and silk embroidery
• Sequins and embellishments — hand-placed for maximum impact

Each fabric is carefully selected to ensure comfort, durability, and a regal finish.

To preserve the beauty of your handcrafted garment:

• Dry clean only — professional cleaning is essential for hand work zardozi and embroidered pieces
• Store in a breathable garment bag away from direct sunlight
• Avoid hanging heavy garments; fold gently with tissue paper between layers
• Keep away from moisture, perfumes, and cosmetics to prevent discoloration

Detailed care instructions are included with every order.

We make every effort to ensure our product photography accurately represents the true colors of our garments. However, due to variations in screen settings, lighting, and fabric dye lots, there may be slight differences between the images and the actual piece. If color accuracy is critical, we can share additional photos or video via WhatsApp before you place your order.

Yes! Our hand work zardozi-embroidered bridal sneakers can be customized to match your outfit. Share your color palette or fabric swatch with us on WhatsApp, and our artisans will create sneakers that complement your bridal look perfectly. Custom sneaker orders follow the same production timeline as our garments.

As every piece is custom made to order, we do not offer exchanges or returns once an order has been placed. We encourage you to confirm sizing, fabric, and customisation details with our styling team on WhatsApp before placing your order to ensure complete satisfaction.